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Microsoft Dynamics vs. Salesforce: Comparison 2024

August 15, 2024January 25, 2024 by Qnundrum Media

Microsoft Dynamics vs. Salesforce: Comparison 2024 Salesforce vs. Microsoft Dynamics 365 Overview Salesforce’s Sales Hub and Microsoft Dynamics 365 Sales are similar products that offer most of the CRM features you expect to find in standalone CRM software. We compare these two as the primary CRM offerings from both providers, though other products exist for marketing, customer service and other work management functions. Salesforce is a highly customizable CRM that teams can configure for almost any business need, while Microsoft Dynamics 365 serves as a centralized place for customer data for teams that already use it. Salesforce vs. Microsoft Dynamics 365 Comparison Combine Microsoft and Power BI Microsoft Power BI In our survey, CRM users cited workflow automation, contact activity tracking and task management as the most important CRM features. We used these insights to guide us as we tested Salesforce and Microsoft Dynamics 365. There are some notable differences between the platforms’ contact and sales pipeline management approaches, but they offer similar sales assistants powered by artificial intelligence (AI). Microsoft Dynamics is also commonly known as an enterprise resource planning (ERP) tool. Source: MarketWatch Guides Features Overview Salesforce and Microsoft Dynamics 365 offer very similar feature lists for CRM. However, Salesforce offers more native features for marketing automation. Microsoft Dynamics does not include any email-related features in the Sales product, which puts it at a disadvantage compared to many other CRM platforms. Our Salesforce Review and Microsoft Dynamics 365 Review offer more in-depth analyses of these platforms’ top features. Salesforce Sales CloudMicrosoft Dynamics 365 SalesMonthly Price Range$20-$500/user$65-$135/userContact Management✅✅Workflow Automation✅✅Lead Management✅✅Lead Scoring✅✅Pipeline Management✅✅Sales Forecasting✅✅Email Marketing Automation✅❌Analytics✅✅AI-Powered Tools✅(Einstein)✅(Copilot AI)Phone Support✅✅Live Chat✅✅ Contact Management Power BI – Data Visualization Microsoft Power Platform Microsoft Dynamics 356’s contact profiles are well-organized and easy to navigate, following a similar structure to many popular CRM systems. When we tested the platform, the profiles stood out as one of the more user-friendly features. We could add notes and easily edit contact information without searching through settings. Aside from the contact profiles, Microsoft Dynamics’s approach to the overall contact list is unique. The different Excel-powered charts allowed us to get quick insights into the customer data on the platform. For instance, we could create a drill-down chart of contacts by their city in just a few clicks. While testing the platform, we imagined plenty of use cases for these quick insights and charts. By comparison, Salesforce keeps its analytics separate from the customer profiles, which is the typical setup for customer data within most CRM platforms. The Salesforce customer profiles display contact information alongside upcoming tasks logged in the platform, related opportunities, deals and any quotes a customer has received. These capabilities make it simple for sales teams to refer to any information they need about a customer. View of a sample customer profile in Salesforce. Sales Pipeline Management Power BI – Data Visualization Microsoft Power Platform Microsoft Dynamics’s approach to the sales pipeline is unique compared to other CRM systems we’ve tested. By default, the platform organizes deals in various charts highlighting the sales funnel stages. Most platforms include a list of open deals or, most often, a Kanban-style view of the different deal stages, with movable deal cards sorted into various boards indicating their status. This could be a major plus for teams that don’t love a Kanban board. However, for teams looking for streamlined and straightforward opportunity management, it could overcomplicate how team members view the sales process in the platform. Salesforce’s default configuration for the sales pipeline is a more traditional deal tracking board with the option for a list view. We liked that dragging and dropping the deal cards with automatic deal value calculations at the top of each stage in the pipeline was easy. Sample view of the Salesforce sales pipeline. AI-Powered Features What is Power BI Desktop? – Power BI Microsoft Learn Both Microsoft and Salesforce include AI assistants in their CRM products. Microsoft’s Copilot AI and Salesforce’s Einstein AI are helpful chatbots that users can interact with, similar to ChatGPT. These AI-powered tools also power forecasting, predictive scoring and other advanced features. Microsoft just rolled out Copilot AI last year, and it is helpful for tasks like generating a summary of an open deal; however, it struggled to understand natural language requests. AI tools across the CRM space are very new, and we expect they will learn and improve over time to help streamline CRM strategies. Pricing Microsoft Dynamics 365 and Salesforce offer similar CRM pricing structures, so comparing their pricing is straightforward. Microsoft’s primary sales product has a lower starting price than Salesforce’s Sales Cloud, and Salesforce has a much more comprehensive price range, with the top Einstein 1 Sales plan costing $500 per user per month. Power BI – Data Visualization Microsoft Power Platform However, both platforms offer “starter kits” at lower prices with various features across the board. In Salesforce’s case, these are the Starter Suite and Pro Suite, which include top features from the Sales, Marketing and Service Clouds. The Microsoft Dynamics Business Central product is similar, with key features from Dynamics 365 Sales and Service, emphasizing core business functions and finance rather than marketing. Salesforce Pricing Our Salesforce Pricing Guide offers a more in-depth look into Salesforce’s pricing structure. ProductPlanPriceSalesforce Sales CloudProfessional $80/user/month Enterprise $165/user/monthUnlimited$330/user/month Einstein 1 Sales$500/user/month Small Business (Combines Sales, Marketing and Service features) Starter Suite$25/user/monthPro Suite$100/user/month Microsoft Dynamics Pricing ProductPlanPriceMicrosoft Dynamics 365 SalesProfessional $65/user/month Enterprise $95/user/monthPremium$135/user/month Microsoft Dynamics 365 Business CentralEssentials$70/monthPremium$100/month Integrations Salesforce is difficult to beat when it comes to native integrations, and it’s easy to search for any specific third-party apps you need to connect with the Appexchange marketplace. The Microsoft Dynamics 365 CRM is excellent as part of a Microsoft ecosystem, but connecting it with outside tools is more complicated.Competitor software like Google tools won’t be available, and we were also surprised to see that Zapier integration was not an option for Dynamics 365 in the Microsoft AppSource marketplace. However, both platforms offer an API for developers. PlatformSalesforce Sales Cloud Microsoft Dynamics 365 SalesGmail✅❌Google Calendar✅❌Mailchimp✅✅Facebook Ads✅✅Zoom✅✅Slack✅✅Sprout Social✅✅Shopify✅✅Stripe✅✅PandaDoc✅✅DocuSign✅✅Five9✅✅Trello✅❌Asana✅❌Zapier✅❌ Customer Support Salesforce and …

Microsoft’s cloud business powers 10% growth in quarterly profits

August 15, 2024January 23, 2024 by Qnundrum Media

Microsoft’s cloud business powers 10% growth in quarterly profits AP REDMOND, Wash. (AP) — Microsoft reported a 10% increase in quarterly profits Tuesday as it tries to maintain its position as a leader in artificial intelligence technology. The software giant said its fiscal fourth-quarter profit was $22 billion, or $2.95 per share, slightly beating analyst expectations for $2.94 per share. reasons to use Microsoft Power BI Stitch It posted revenue of $64.7 billion in the April-June period, up 15% from last year. Analysts polled by FactSet Research had been looking for revenue of $64.4 billion. Microsoft’s growth was led by its cloud computing business, where quarterly revenue rose 19% to $28.5 billion. That was still lower than what some analysts expected, leading to the stock shedding about 5% in after-hours trading Tuesday. The Redmond, Washington-based company doesn’t report revenue specifically from AI products but says it has infused the technology into all of its business segments, particularly its Azure cloud computing contracts, but increasingly its workplace software and other products. Much of its generative AI technology has been built as part of its multibillion-dollar investments in OpenAI, maker of ChatGPT. People are also reading… Power BI – Data Visualization Microsoft Power Platform Revenue from Microsoft’s productivity services – such as its Office line of products – rose 11% to $20.3 billion. Microsoft’s personal computing business, centered on licensing its Windows operating system, made $15.9 billion for the quarter, up 14% from last year. Copyright 2024 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without permission. ‘); var s = document.createElement(‘script’); s.setAttribute(‘src’, ‘https://assets.revcontent.com/master/delivery.js’); document.body.appendChild(s); window.removeEventListener(‘scroll’, throttledRevContent); __tnt.log(‘Load Rev Content’); } } }, 100); window.addEventListener(‘scroll’, throttledRevContent); } Get local news delivered to your inbox! What is Power BI Desktop? – Power BI Microsoft Learn Business Intelligence and Analytics Fusion Introduces New AI-Powered Scenario Simulation and Intelligence Suite Fusion Risk Management (Fusion), a provider of cloud-based operational resilience, business continuity, and risk management solutions, is releasing its new Scenario Simulation and Intelligence suite—enabling companies to simulate thousands of possible scenarios against their resilience plans and strategies to identify points of weakness at scale. Posted August 14, 2024 Ridge Security Enhances Proactive Exposure Management with RidgeBot 4.3.3 Ridge Security Technology Inc. is releasing RidgeBot version 4.3.3, introducing a powerful integration that enhances proactive exposure management for organizations—combining RidgeBot’s automated vulnerability detection and validation capabilities with leading vulnerability management (VM) solutions. Posted August 14, 2024 DBTA Readers’ Choice Award Winners (2024) With the recent AI boom, data is being created and generated at unprecedented rates. Per the latest estimates, 402.74 million terabytes of data are created each day. This increase calls for a paradigm shift in company efficiency—quickly enabling enterprises to uncover quality insights and effective organization of this data. To help organizations progress along their data-driven journeys, each year, DBTA presents the Readers’ Choice Awards, which provide the opportunity to recognize companies whose products have been selected by the experts—our readers! Posted August 13, 2024 Rubrik and Mandiant Collaborate to Drive Robust Threat Recovery and Response Rubrik, Inc., the Zero Trust Data Security Company, is unveiling a new partnership with Mandiant, a cyber defense provider which is now part of Google Cloud. This collaboration—which is shaped by three key pillars—serves to help enterprises quickly control their risk against diverse, rampant threats. Posted August 13, 2024 Cribl Partners with 4 Key Players in the Security Space Cribl, the data engine for IT and security, announced four key partnerships with Vijilan, Anvilogic, Securonix, and Anomali, to address growing enterprise IT and security data management challenges. Cribl Stream and Edge products are now integrated with Anvilogic’s innovative security information and event management (SIEM) platform, providing security operations centers (SOC) with best-in-class flexibility, cost efficiency, and control over their security data, according to the vendors. Posted August 12, 2024 Global Edge Data Center Market Predicted to Cross $300B By 2026 Analysis by global real estate consulting firm JLL predicts edge IT infrastructure and data centers will become a $317 billion market globally by 2026, representing a 107% growth from the 2020 market valued at $153 billion. Globally, the growth of edge computing will be influenced by not only the emergence of several technology-based megatrends but also the need for faster data transfer and high computation, as well as factors such as policies and regulations. Posted August 12, 2024 IBM Provides Generative AI-Powered Cybersecurity Assistant IBM is adding generative AI capabilities to its managed Threat Detection and Response Services utilized by IBM Consulting analysts to advance and streamline security operations for clients. Built on IBM’s watsonx data and AI platform, the new IBM Consulting Cybersecurity Assistant is designed to accelerate and improve the identification, investigation, and response to critical security threats, according to the company. Posted August 12, 2024 Upgrading the DBMS: Poking a House of Cards Regular readers of this column are aware that I am a proponent of getting rid of bad database standards. But sometimes it can be difficult to determine if a particular standard is bad, or just a lot of trouble to comply with! Well, what am I getting at here? Have you ever been thwarted by a global fiat from management? Of course you have, we all have. But I’m talking about a particular type of dictum from above. Something like this: “New software installations, including updated versions and releases, must be supported by current tooling before they can be installed.” Posted August 12, 2024 Advanced Info Service Selects Oracle Alloy to Build Thailand’s Locally Owned and Operated Hyperscale Cloud Advanced Info Service (AIS), one of Thailand’s largest mobile network operators, announced plans to deploy Oracle Alloy and launch AIS Cloud, the country’s first locally owned and operated hyperscale cloud. Oracle Alloy will provide AIS’ customers and all enterprises in Thailand, including the public sector, access to more than 100 Oracle Cloud Infrastructure (OCI) services, including the latest artificial intelligence (AI) capabilities. Posted August 12, 2024 Supply Wisdom and Fusion Collaborate to Enhance Third-Party Risk …